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Accessibility statement for The Queen’s Awards for Voluntary Service Website

This accessibility statement applies to apply.qavs.dcms.gov.uk. It does not apply to the public-facing website hosted on qavs.dcms.gov.uk – you can view this accessibility statement: https://qavs.dcms.gov.uk/accessibility-statement/ 

This website is run by the Department for Digital, Culture, Media and Sport (DCMS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

For nominator users:

  • Ineligible nominations messaging may appear as input errors 
  • Web page titles and meta titles do not include page specific descriptions 
  • There have been reports of the wysiwyg text editor not working with keyboard navigation however we have been unable to replicate this. If you experience this issue, please get in touch using the details below

For lieutenant users:

  • Some layout tables are used for visual presentation 
  • There have been reports of the wysiwyg text editor not working with keyboard navigation however we have been unable to replicate this. If you experience this issue, please get in touch using the details below 
  • Web page titles and meta titles do not include page specific descriptions

For National assessors and admin users:

  • Some forms do not include a “submit” button rather they use a continue button that may be confusing for keyboard users. 
  • Some focus states are missing the yellow gov.uk border

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 15 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us via:

Technical information about this website’s accessibility

DCMS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

Completing form content 

For all use types, form validation error messages are generic for all fields.

For nominators and lieutenants the wysiwyg text editor does not have a focus state for keyboard navigation.

We’ve assessed the cost of adding in custom error messages for all fields as well as replacing the wysiwyg text editor. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 12 months.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs are non-essential to our users as they also exist in HTML form. For example, we have PDFs with nomination form and local assessment form information.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website https://docs.google.com/spreadsheets/d/1Rhz3UJ4Tcu_cSD50Fzn3SPhaCL4RAfoRnWqojsBedwg/edit#gid=0 

Preparation of this accessibility statement

This statement was prepared on 3rd November 2021. It was last reviewed on 8th November 2021

This website was last tested on the 4th November 2021. The test was carried out by Bit Zesty Limited and DCMS.

You can read the full accessibility test reports below:

Nominator accessibility audit report: https://drive.google.com/file/d/1GzWetn8aB7HrjL-_IynVpzn4YgChX7NT/view?usp=sharing 

Admin accessibility audit report: https://drive.google.com/file/d/12B17AKLMLvCpgxnrNyHdMbY8FYCBOmih/view?usp=sharing 

Lieutenancy audit report: https://drive.google.com/file/d/1CQOTnLpTxBfaSCGpRSPMmvNIROBQvI7R/view?usp=sharing 

Assessor audit report: https://drive.google.com/file/d/11qvua57iPkRlH1if5BjQWdOIEgqe9neL/view?usp=sharing 

These are still to be updated following the recent release which addresses the issues raised.